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Some salespeople develop an intuition: they can sense when a potential customer loses interest.

This intuition or ability is extremely useful because if you can spot the slightest sign that a buyer is about to slip away, you can immediately do something to bring them back, which is much more cost-effective than losing the deal and being forced to start over with a new prospect.

Certain sentences or phrases can indicate that a prospect isn’t interested in your product. If you hear any of the following 6 sentences, it’s a bad sign and it means you should reevaluate your sales strategy.

1 My schedule is jam-packed for the next few [days, weeks, months], so I’ll get back in touch as soon as it clears up.

When potential clients try to politely say no, they often say they are busy. But if it is something that is really important to them, they will find the time.

If you get a response like this when you first talk to a buyer, then you need to take an objective look at your sales strategy: Is your message and product really valuable to them? Are you focusing on the prospect, rather than your product/brand/company?

To win their business, you need to investigate their needs and tailor your sales pitch accordingly.

2 I’m not ready to bring in my boss.

You should understand this: many decision makers ask their subordinates to do preliminary research to narrow down the scope of suppliers.

It’s a bad sign if your contact is unwilling to bring his or her boss into the conversation. This reluctance suggests that he or she isn’t interested enough in your product to take up the boss’ time to discuss it, or doesn’t have the confidence to make the presentation to a manager.

To find out why, you can ask:

What reservations do you have about the product? 或者 Are you open to moving forward?

You can also take a more direct approach:

At this point in the conversation, my clients usually bring in their managers. Do you have any concerns stopping you from involving your manager?

If he/she lacks confidence in your product, you can provide customer testimonials to back it up.

3 We don’t have the budget.

Depending on where you are in the sales process, this might mean:

If the first thing your prospect says is: I can’t buy anything right now, I’ve maxed out my budget or Sorry, we have no funding, then this is probably a rejection. At this point you need to talk about the value of your product. When they realize the ROI of your product, they may change their mind. You can use the following lines:

 

If you hear this objection late in the sales process, it means you need to re-establish value. Try offering a free trial, sample, or relevant case study to drive home the potential impact of your product.

If a prospect says this during the negotiation phase, it doesn’t mean you’ve lost the deal. Instead, your prospect is asking for a discount, and you can consider adjusting your costs in exchange for concessions (like more favorable payment terms, etc.).

You can also respond with silence; if they don’t want a discount, an awkward pause might make them give up.

If you haven’t discussed price before, then you need to determine whether the buyer is looking for a discount or is simply short of money. You can determine this by asking for details about their budget. If your product will bring great benefits and advantages to her business, they will definitely find the budget.

4 [Competitor] is [cheaper, more reliable, more advanced, more established].

But when your potential customers praise your competitors, it could be for two reasons:

  1. He wants to gain bargaining Chinese Overseas Africa Number Data chips to make you make greater compromises in the negotiation.
  2. The buyer may genuinely believe that another supplier’s product is better

In both cases, don’t argue back or bash your competition, as that won’t do you any good. Instead, refocus the conversation by asking “Why do you think so?”

If this doesn’t give you enough information, ask

Is [price, reliability, X feature, reputation] one of your top priorities?

Once you understand what your potential customers care about most, you’ll know if your product is a good fit. If you can’t meet their needs, you don’t have to force it.

5 Sorry I didn’t show up to our meeting. Something came up

Everyone has emergencies that come up, so if your prospect misses a scheduled conversation, give him or her another chance.

But if they don’t show up the second Iran Phone Number List time, you can consider giving up. Disappearing without any explanation shows that the buyer doesn’t respect you and your time. Although they may be interested in your product, they don’t think it is important.

In this case, you might consider sending a breakup email.

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