The Mississippi government chatbot, MISSI, is a Examples of Government Chatbots valuable resource: it can direct citizens to the appropriate state agencies, provide their phone number list send links to online services, and help them make digital payments.
Mississippi residents can use MISSI to:
Renew hunting licenses
Schedule a driver’s test
Find employment assistance
Find public officials’ names and email addresses
Get tax refund information
Since its launch in 2017, MISSI has received more than 14 awards for marketing communications, creativity, and digital government.
Singapore Municipal Services Bureau’s SG OneService Chatbot
When Singapore residents send a “Hi” message how function filter works on sales navigator to a public phone number—on WhatsApp or Telegram—they are connected to the SG OneService Chatbot.
The SG OneService Chatbot detects user intent and categorizes comments or submits requests.
Fun fact: The chatbot earned its avatar (profile Examples of Government Chatbots image) through a public competition, with the winner receiving hundreds of vouchers.
Image by Chris Rusnak via Medium.
Alex at the Australian Taxation Office
Taxes are tough, but chatbots can help.
The Australian Taxation Office launched Alex for facebook users to help residents understand their taxes. It’s a live chat tool, available 24/7 for taxpayers.
It answers questions related to income and deductions, private health insurance, changes and errors, tax offsets, and other general tax information.
6. Register for Services
Instead of forms (which are prone to human error),
chatbots allow humans to register for services one step at a time.
They can start by providing their personal information and
be asked follow-up questions Examples of Government Chatbots until the form is completed by the bot.
These strategies can be used for:
Employment assistance
Voter registration
Insurance programs
Vehicle registration
Social programs